About Us

Welcome to Beit Cuisine, your online destination for enjoying a unique dining experience in Kuwait. We offer a variety of carefully prepared dishes and meals, with a focus on quality and flavors that cater to different tastes.

At Beit Cuisine, we strive to provide a smooth and convenient online ordering experience, from selecting your favorite dishes to preparing and delivering your order, while maintaining food quality and customer satisfaction.

Terms & Conditions

Welcome to Beit Cuisine. By using our website or placing an order through it, you agree to comply with the following Terms & Conditions. Please read them carefully before completing your order.

1. Website Usage

• The website must be used only for lawful purposes and in accordance with the laws and regulations applicable in the State of Kuwait.

• Beit Cuisine reserves the right to update or modify the website content, menu, prices, or these Terms & Conditions whenever necessary.

• Customers are responsible for ensuring that all information provided when placing an order is accurate, including their name, phone number, and delivery address.

2. Menu and Prices

• We make every effort to display dish information, ingredients, and prices as accurately as possible.

• Images of dishes displayed on the website may vary slightly from the actual appearance of the dish.

• All prices displayed on the website are in Kuwaiti Dinars (KWD), unless otherwise stated.

• Beit Cuisine reserves the right to modify prices, menu items, or promotional offers at any time without prior notice.

• Certain ingredients or add-ons may be subject to availability and will be handled according to the restaurant's available options.

3. Orders and Payment

• An order is considered confirmed once payment has been completed or the order has been confirmed according to the payment method available on the website.

• Customers are responsible for reviewing their order and confirming the dishes, quantities, and add-ons before completing the order.

• Beit Cuisine reserves the right to refuse or cancel an order if an item is unavailable or if there is an obvious error in the price or order information.

• If an order is cancelled after payment has been completed, the payment will be handled according to the restaurant's procedures and the payment method used.

4. Delivery

• Orders will be delivered to the address provided by the customer when placing the order.

• Delivery times may vary depending on the delivery area, order size, weather conditions, traffic, and operational circumstances.

• Customers are responsible for providing accurate delivery information and address details.

• Delays may occur due to circumstances beyond the restaurant's control. Such cases will be handled according to the available procedures.

• Customers should ensure that they are available to receive their order at the specified delivery address.

5. Food Quality and Safety

• Food is prepared in accordance with the restaurant's applicable hygiene and food safety procedures.

• Customers are advised to consume the food shortly after receiving it or store it according to appropriate storage instructions.

• Customers should inform the restaurant in advance of any food allergies or special dietary requirements before confirming their order.

• Some food items may contain ingredients or allergens. Customers are advised to contact the restaurant for additional information before ordering when necessary.

6. Intellectual Property

All content available on the website, including text, images, logos, designs, and trademarks, is owned by Beit Cuisine or its authorized parties. Such content may not be copied, used, reproduced, or republished without prior permission.

7. Changes to the Terms & Conditions

Beit Cuisine reserves the right to amend these Terms & Conditions from time to time in accordance with business requirements and applicable laws and regulations. Continued use of the website after any changes are published constitutes acceptance of the updated Terms & Conditions.

Privacy Policy

At Beit Cuisine, we value the privacy of our customers and are committed to protecting the confidentiality of their personal information. This Privacy Policy explains how we collect, use, and protect information provided through our website.

1. Information We Collect

We may collect information necessary to process orders and provide our services, including:

• Name.

• Phone number.

• Email address.

• Delivery address.

• Order details.

• Payment information, depending on the payment method used.

2. How We Use Your Information

The information provided by customers may be used for the following purposes:

• Processing and fulfilling orders.

• Contacting customers regarding their orders.

• Arranging delivery services.

• Providing customer service and support.

• Improving the user experience and services provided through the website.

• Sending promotional offers and marketing updates where the customer has provided consent, where applicable.

3. Information Security

We take appropriate measures to help protect customer information against unauthorized access, use, or disclosure.

We do not sell or rent customers' personal information to third parties for unauthorized commercial purposes.

4. Sharing Information

Certain necessary information may be shared with service providers that assist us in providing our services, such as delivery companies and payment service providers, only to the extent necessary to process orders and provide the requested services.

5. Cookies

The website may use cookies and similar technologies to improve website performance, enhance the browsing experience, and understand how customers use the website.

Customers can manage their cookie settings through their browser settings.

6. Updates to the Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to the website or applicable legal and regulatory requirements. Any updates will be published on this page.

Return & Exchange Policy

Due to the nature of food products and meals prepared specifically for orders, certain orders may not be eligible for return or exchange once they have been prepared, in order to maintain food quality and safety.

1. Order Cancellation

• Customers may request to cancel an order before preparation begins, subject to the restaurant's ability to accommodate the request.

• Once preparation has started, the order may no longer be eligible for cancellation or a refund.

• If the cancellation is approved, the payment will be handled according to the payment method and the restaurant's applicable procedures.

2. Non-Returnable or Non-Exchangeable Orders

Due to the nature of food products, prepared meals generally cannot be returned or exchanged after delivery, except in cases where the order is incorrect or there is a clear issue with the food quality.

3. Incorrect or Incomplete Orders

If you receive a dish or order that does not match your original order, please contact customer service as soon as possible and provide your order number and details of the issue. You may be asked to provide photos of the order.

After reviewing the case, the appropriate action will be taken in accordance with the restaurant's policy.